FAQ

Q) How can I place an order?

* Placing an order is simple:
* Add your desired products to the cart.
* Click the cart icon to review your items.
* Proceed to Checkout.
* Enter your shipping details.
* Select your shipping method.
* Choose your preferred payment method.
* Click Complete Order to confirm.

Q) What is your delivery time?

* Pakistan: 5-7 working days
* International: 15–20 working days

Note: For new launches or high-demand items, delivery may take up to 10–15 working days.

Q) What are the shipping charges?

* Within Pakistan: Free shipping.
* International: Shipping charges are calculated at checkout based on your location.

Q) Do you offer refunds?

We do not offer cash refunds.
For size issues or damages, we provide:
* Exchange (for domestic orders)
* Online credit coupon

Q) Can I exchange my order if the size doesn’t fit?

* Yes, exchanges are available for domestic orders only.

Q) Is Cash on Delivery (COD) available internationally?

* No, international orders must be prepaid via card or bank transfer.

Q) What are the terms for international orders?

* Prepaid only (No COD)
* Delivery time: 15–20 working days
* Shipping fee calculated at checkout
* Customs/taxes (if applicable) are the customer’s responsibility
* No exchanges, refunds, or returns

Q) How can I contact you?

Call/WhatsApp: +92 311 1120170